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1 ï»¿Â It is very difficult to detect the source of such communication.

A Â Upward communication B Vertical communication C Lateral communication D Informal communication

✅ Correct Answer: 4

2 Which of the following is not a type of semantic barriers?

A Badly expressed messag B Unclarified assumption C Technical jargon D Technical jargon

✅ Correct Answer: 4

3 Which of the following is not a type of psychological barriers?

A Premature evaluation B Lack of attention C Fear of challenge to authority D Distrust

✅ Correct Answer: 3

4 Which of the following is not a type of personal barrier?

A Fear of challenge to authority B Unwillingness to communicate C Â Loss by transmission and poor retention D Lack of proper incentive

✅ Correct Answer: 3

5 Â It refers to the process of instructing, guiding, counselling, motivating and leading j people in the organisation to achieve their objectives.

A Â Planning B Organising C Â Staffing D Â Directing

✅ Correct Answer: 4

6 Which of the following is not an element of directing?

A Supervision B Communication C Leadership D Â Inspection

✅ Correct Answer: 4

7 While other functions prepare a setting for action, name the function that initiates action in the organisation.

A Â Planning B Â Organising C Â Staffing D Directing

✅ Correct Answer: 4

8 Identify the level at which the directing function takes place in an organisation?

A Top level management B Middle level management C Lower level management D All of the above

✅ Correct Answer: 4

9 It is defined as the process of guiding the efforts of employees and other resources to accomplish the desired objectives.

A Supervision B Communication C Leadership D Inspection

✅ Correct Answer: 1

10 It means the process of making subordinates to act in a desired manner to achieve certain organisational goals.

A Supervision B Communication C Leadership D Motivation

✅ Correct Answer: 3

11 Effective motivation in the organisation does not contribute towards

A Developing performance levels of employees B Helping to reduce employee turnover C Resistance to changes in the organisation D All of the above

✅ Correct Answer: 3

12 These needs are most basic in the hierarchy of motivation theory and correspond to primary needs

A Â Self Actualisation Needs B Basic Physiological Needs C Security Needs D Belonging Needs

✅ Correct Answer: 2

13 Â Mohit recently got a raise in his salary due to annual increment. Which of his human needs is being satisfied through this?

A Security Needs B Belonging Needs C Self Actualisation Needs D Basic Physiological Needs

✅ Correct Answer: 4

14 It refers to all measures which are used to motivate people to improve performance

A Leadership B Motivation C Â Incentives D Communication

✅ Correct Answer: 3

15 Â Which of the following is not an example of financial incentive?

A Perquisites B Job Enrichment C Profit Sharing D Co-partnership

✅ Correct Answer: 2

16 Which of the following is not an example of non-financial incentive?

A Perquisites B Â Career Advancement Opportunity C Status D Organisational Climate

✅ Correct Answer: 1

17 Ashutosh works as a manager in Kuber Ltd. Besides the salary, the company offers him benefits such as free housing, medical aid and education to the children, etc. Identify the type of incentive being offered to him.

A Perquisites B Job Enrichment C Â Co-partnership D Â Pay and allowances

✅ Correct Answer: 1

18 On joining Kartar Ltd. as Chief Financial Officer, Madhumita was allotted 500 shares of the company. Identify the type of incentive being described.

A Perquisites B Retirement Benefits C Co-partnership D Â Pay and allowances

✅ Correct Answer: 3

19 Boom Limited gives due weightage to the perquisites and prestige of job so that the designation helps to satisfy the psychological, social and esteem needs of an individual. Identify the type of incentive being described in the above lines.

A Employee empowerment B Â Job security C Status D Perquisites

✅ Correct Answer: 3

20 Â On joining Foster Public School as a Physical Education teacher, Vikram realised that he did not have any freedom to introduce any changes in the sports activities being : carried out in the school. Identify the incentive which was being ignored by the school.

A Organisational climate B Job security C Career advancement opportunities D Â Employee recognition program

✅ Correct Answer: 1

21 On the occasion of the Founders Day of the firm, Veena was felicitated with the certificate of best performer as a Business Development Manager. Identify the type of incentive being described in the above lines.

A Career advancement opportunities B Â Employee recognition program C Organisational climate D Â Job security

✅ Correct Answer: 2

22 It is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals.

A Â Supervision B Communication C Leadership D Motivation

✅ Correct Answer: 3

23 Which of the following is not a feature of leadership?

A It shows ability of an individual to influence others. B It leads to achievement of organisational goals. C Leadership is one-time process. D It leads to desired change in the organisation.

✅ Correct Answer: 3

24 It refers to the process of exchange of ideas, views, facts, feelings etc., between or among people to create common understanding.

A Supervision B Communication C Motivation D Leadership

✅ Correct Answer: 2

25 Â Identify the correct sequence of steps involved in the communication process.

A Sender, Message, Encoding, Media, Decoding, Receiver, Feedback B Sender, Decoding, Receiver, Feedback, Message, Encoding, Media C Sender, Message, Encoding, Media, Decoding, Receiver, Feedback D Sender, Media, Decoding, Receiver, Message, Encoding, Feedback

✅ Correct Answer: 3

26 Formal communication may take place between

A Superior and subordinate B Subordinate and superior C Â Two managers at the same level D All of the above

✅ Correct Answer: 4

27 Upward communications refer to flow of communication from

A Subordinate to superior B One departmental manager to another C Superior to subordinate D All of the above

✅ Correct Answer: 1

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Business Studies-[Class 12-MCQS ]-Chapter 7 Directing